Liberator Medical Supply™ General Privacy Policies
Effective Date: November 17, 2020
Liberator Medical Supply™ has created this statement in order to demonstrate our firm commitment to privacy.
By submitting your personal information, you agree that LMS can contact you at the given email and/or telephone number, which may be dialed manually or through automatic means. If you give us a cellular telephone number, you also agree that we can contact you at that telephone number, which may be dialed manually or through automatic means, and by message (e.g., SMS or MMS) and that you will be responsible for all data charges associated with these contact attempts. You can also opt out of specific contact types at any time of your choosing.
Your Personal Information
LMS uses the personally identifiable information (“PII”) that we collect on our Site to provide you with a superior shopping experience. When you order, we will ask you to set up an account, which includes your name, e-mail address, mailing address, as well as certain other information that may be required to expedite your orders. We may also collect financial information, including credit card numbers, when you purchase our products through the Site and when you make payments to us using our payment processor. In addition, we ask that you indicate whether you would like to receive e-mail from LMS keeping you informed of new products or features.
We may work with a data provider to target advertising to you personally, through online and offline methods including email, display media, video media and direct mail. These providers may use personal information that we have collected or that you have provided to locate you online, such as when you visit or login to websites or mobile applications. When you login to or visit our website, your IP address may be combined with other de-identified data (such as a hashed, non-readable email or postal address) in order to send ads and materials to you based on your preferences, interests, and attributes. To opt out of this and other interest-based advertising, please visit the industry opt-out pages operated by the DAA, at http://www.aboutads.info and by the NAI at http://networkadvertising.org.
Your Protected Health Information and HIPAA Compliance
If you are a patient with a preexisting relationship with LMS, then the information that you share with us through this Site is likely to be protected health information (“PHI”) subject to the privacy and security safeguards of the Health Insurance Portability and Accountability Act and its regulations (“HIPAA”). If that is the case, LMS’s use and disclosure of your PHI will be governed by the HIPAA Privacy Notice .
Use and Disclosure of Personal Information
Disclosures to Third Parties Assisting In Our Operations. LMS may share your PII under confidentiality agreements with other companies that work with, or on behalf of, LMS to provide products and services. These companies may use your PII to assist LMS in its operations, including but not limited to the processing of payment information and fulfillment of orders for product purchases. However, these companies do not have any independent right to share this information.
Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
LMS understands that storing our data in a secure manner is essential. LMS stores PII using industry standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Please note, however, that while LMS has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Site or via e-mail cannot be guaranteed.
When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it difficult for your information to be intercepted while being transferred to LMS or our third party payment processor. While on a secure page, such as our order form, the lock icon on will be visible in the address bar of modern browsers such as Internet Explorer or Chrome. Clicking on the lock icon will display security information regarding the site.
Each time a visitor comes to the Site, LMS collects some information to improve the overall quality of the visitor’s online experience.
Aggregated Data. LMS collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into LMS’s analysis of general traffic-flow at the Site. To these ends, LMS may merge information about you into aggregated group data. In some cases, LMS may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with LMS’s affiliates, business partners, service providers and/or vendors; if it does so, LMS will not disclose your individual identity.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. LMS may use IP addresses to conduct Site analyses and performance reviews and to administer the Site.
Some of the Site’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Site usage. A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Site. Some web beacons may be unusable if you elect to reject their associated cookies.
Response to “Do Not Track” Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, LMS does not process or respond to “Do Not Track” signals.
Children’s Privacy Protection
Under Age 13
LMS understands the importance of protecting children’s privacy in the interactive online world. The Site is not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any PII to LMS or the Site.
Under Age 18
Minors under 18 years of age may have the PII that they have provided to LMS through the Site deleted by sending an email to Opt-Out@liberatormedical.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
Passwords; Your Role in Protecting Your Personal Information.
There are portions of this Site that allow access only to users with a valid password to access it. You must take all necessary steps to ensure that no unauthorized person has access to your password or account. It is your sole responsibility to: (A) control the dissemination and use of activation codes and passwords; (B) authorize, monitor, and control access to and use of your account and password; and (C) promptly inform us of any need to deactivate a password or account.
If you are accessing personal information that is not yours, you specifically verify, agree and acknowledge, as the context may require: (A) You may only retrieve information from the Site if you stored it or with express permission of the information’s owner; (B) You may not reproduce, distribute or disclose any information provided through the Site to any person other than (1) the individual to whom that information pertains, (2) to that individual’s parent or guardian, (3) to other individuals and entities permitted to receive the information under applicable laws, rules or regulations, or (4) any other individual or entity with prior consent of the owner of the information; and (C) Any unauthorized retrieval or usage activity may be grounds for terminating your use of the Site and may violate state and federal civil and criminal laws.
Wireless Data Consumption
If Liberator Medical™ is provided a wireless data device address or phone number, you agree to receive messages at such address unless and until you notify us you choose not to receive these emails, phone calls, text messages or SMS messages. Should you provide Liberator Medical™ with a wireless device medium for communication, you understand that all standard wireless carrier rates will apply and that you are authorizing all applicable charges that may occur due to consuming data from Liberator Medical™ on your wireless device.
Changes to Your Personal Information; Opt-Out
You may review and request changes to your PII that LMS has collected, including the removal of your PII from LMS’s databases in order to prevent receipt of future communications using any of the following options:
You can send your request via e-mail to Opt-Out@liberatormedical.com with REMOVE in the subject line.
You can mail your request to the following postal address: Attn: Marketing, Liberator Medical Supply., Inc., 1823 SE Airport Rd., Stuart, FL 34996.
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to send us an e-mail to Customer_Service@liberatormedical.com or call us at 1-800-323-0914.