Liberator Medical Coronavirus (COVID-19) Updates


Hello,


As the situation with the Coronavirus (COVID-19) continues to develop, our entire team is working tirelessly to ensure you get the support and supplies you need, when you need them.  We take this responsibility seriously and promise we will be here for you during this critical time.  

What are we doing right now to make this statement possible? 

We’re strictly following recommendations by the Centers for Disease Control and Prevention (CDC) to maintain a safe and healthy workplace for our associates.

We’ve activated our business continuity plans to provide you with uninterrupted customer support and delivery of supplies to your door. With access to inventory located in multiple warehouses across the USA, we get your supplies delivered to you as fast as possible.  

Rest assured, we will send reminder letters, emails (if we have your email address) and make phone calls to remind you to re-order with enough time to ensure an uninterrupted supply of product.  If we are unable to speak with you, your account specialist will leave a voicemail reminder.  

Our team will continue to be ready to answer your call any time Monday through Friday between 8 AM and 9 PM Eastern Time and between 9 AM and 3 PM on Saturday: 
1-800-323-0914.

Helpful Tip #1 -  If you typically order a 30-day supply and you are concerned about your supplies, talk to your specialist and arrange for a 90-day supply, in accordance with your specific health plan policies.

Helpful Tip #2 – Re-order online, 24/7. Simply visit www.lmsmart.com to enroll. All you’ll need is the email address we have on file for you and the last four characters of your health insurance ID number. There is no additional cost and hundreds of customers like you take advantage of this service each week.
 
Helpful Tip #3 – Visit www.liberatormedical.com for more information.

These are challenging times and we are doing everything we can, so you have one less thing to worry about.
Warm regards,

Claudio Araujo
General Manager

 




Liberator Medical Overview

Liberator Medical Supply, Inc. has been Bringing Better Healthcare Home to You since 1999. We are a national direct-to-consumer provider of sterile intermittent catheters and urological supplies, ostomy supplies, diabetes testing supplies as well as mastectomy bras and breast prostheses.

Liberator Medical received provider accreditation from The Joint Commission, a national accreditation organization authorized by the federal government's centers for Medicare and Medicaid Services, and holds an A+ rating with the Better Business Bureau.

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Liberator Medical's Commitment to Customer Care & Service Excellence

Products

  • Access to one of the largest, most complete “on hand” inventories in the U.S.
  • FREE* samples of innovative products from the leading manufacturers so you can be certain you’re using the best products for you and your lifestyle
  • We will never substitute the products you ordered without your consent

Free Service & Support

  • Access to Product Specialists to help you get the best products for your individual needs
  • Customer Support - 24/7 access to the most up-to-date product news and information
  • Online chat with Product Specialists - A fast and discreet way to discuss sensitive issues
  • Access to Physicians - We’ll help you locate a physician if you need to renew your prescription

Insurance & Billing

  • Access to Insurance Specialists - Now you have an ally to help you to maximize your benefits
  • 3-way calls with a Liberator Medical Insurance Specialist, you and your insurer to help you get a full understanding of your insurance coverage
  • We handle all insurance paperwork and billing for you, taking the complexity off your hands
  • We’re in-network with over 3,000 insurance plans, and we're adding additional plans every day

Free** Shipping & Delivery

  • Free** Shipping - Delivered discreetly right to your home or alternate location
  • Advanced Automated Shipping Process - Providing faster and more accurate order delivery
  • Auto-Ship for most Private Insurance Customers

** Free shipping on all Medicare, Medicaid and Private Insurance orders.

Re-Ordering

  • Free Re-Order Reminders - Never worry about running out of your medical supplies again
  • 14-Day Supply Packs - This package contains 14 days of supplies. When opening this package last, call us to help ensure you’ll get your next order on time