Effective Date: April 14, 2003

Revised Date: August 2, 2016 (currently in effect)


If you have any questions about this Notice please contact:

Liberator Medical Supply Inc.
Attn: Timothy M. Moore, Privacy Officer
2979 SE Gran Park Way
Stuart, FL 34997
(772) 287-2414


Liberator Medical Supply, Inc. (“Liberator Medical,” “we,” or “our”) is required by law to maintain the privacy of its patients’ Protected Health Information (“PHI”). “Protected Health Information” includes certain information about a Liberator Medical patient (“you” or “your”) that may identify you and that relates to your past, present, or future physical or mental health or condition and related health care services. This Notice of Privacy Practices, revised and currently in effect as of July 13, 2016 (the “Notice”), describes how we may use or disclose PHI to carry out treatment, payment, and/or health care operations, and for other purposes that are permitted or required by law.

We are required to abide by the terms of the Notice that are currently in effect. We reserve the right to revise the terms of the Notice at any time. Any revised Notice shall be posted on www.liberatormedical.com and shall contain an effective date. Any PHI maintained by Liberator Medical shall be subject to the terms of the Notice that are currently in effect. Upon your request, we will provide you with a copy of the Notice currently in effect. Requests can be made by contacting Liberator Medical in the manners identified below.

We are required to abide by the terms of the Notice that are currently in effect. We reserve the right to revise the terms of the Notice at any time. Any revised Notice shall be posted on www.liberatormedical.com and shall contain an effective date. Any PHI maintained by Liberator Medical shall be subject to the terms of the Notice that are currently in effect. Upon your request, we will provide you with a copy of the Notice currently in effect. Requests can be made by contacting Liberator Medical in the manners identified below.


Although your health record is the physical property of the health care practitioner or facility that compiled it, the information belongs to you. You have the right to:

  • Request restrictions on certain uses and disclosures of your PHI;
  • Request restrictions on the disclosure of your PHI for the purpose of payment for our operations with your health insurer, if you pay for a service or health care item out-ofpocket in full. We will say “yes” unless a law requires us to share that PHI;
  • Obtain a paper copy of the Notice upon request;
  • Inspect and obtain a copy of any PHI we have on file for you (other than psychotherapy notes and information compiled in reasonable anticipation of, or for use in, civil, criminal, or administrative action or proceeding);1
  • Amend incorrect or incomplete information contained in any PHI we have on file for you;2
  • Obtain an accounting of certain disclosures of your PHI within the past 6 years;3
  • Request that communications of your PHI be delivered confidentially by alternative means or at alternative locations;
  • Choose someone to act for you (i.e. power of attorney, legal guardian); and
  • File a complaint if you feel we have violated your rights.


Liberator Medical is required to:

  • Maintain the privacy of your PHI;
  • Provide you with a notice as to our legal duties and privacy practices with respect to PHI we collect and maintain about you;
  • Notify you following a breach of unsecured PHI; and
  • Abide by the terms of the Notice currently in effect.

1 We will provide a copy or a summary of your PHI, usually within 30 days of your request. We may charge a reasonable cost-based fee.

2 If we decline your request, we will inform you of our rationale, in writing, within 60 days of your request.

3 We will provide one accounting per year for free, but will charge a reasonable, cost-based fee for additional accountings requested within a 12-month period.



1. Treatment

We may use and share your PHI with other professionals who are treating you

Example: We may provide your treating physician with various medical records that he or she requested as part of deciding how to treat you.

2. Payment

We may use and share your PHI to bill and receive payment for services we provide.

Example: We may need to give your health plan information about products you received so that your health plan will pay us for the care. We may also tell your health plan about a product you may receive so we can obtain prior approval or determine whether your plan will cover the product provided to you.

3. Health Operations

We may use and share your PHI to review our services, evaluate the performance of our staff, and contact you when necessary.

Example: We may combine medical information about many patients to decide what additional services or products we should offer and what services or products we should not.


We may use or disclose your PHI for the following other reasons:

1. Public Health and Safety

We may use or disclose your PHI for public health activities, such as to (i) prevent or control disease, injury, or disability; (ii) notify people of product recalls; (iii) report reactions to medications or problems with products; (iv) notify the appropriate government authority if we believe a patient who is a minor or disabled adult has been a victim of abuse, neglect or exploitation; (v) notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; or (vi) report births or deaths.

2. Research

We may use or disclose your PHI to researchers when their research has been approved by an institutional review board that has established protocols to ensure the privacy of your PHI.

3. Law Enforcement

We may release PHI (i) in response to a court order, criminal subpoena, warrant, summons or similar process, or whenever otherwise authorized by law; (ii) if asked to do so by a law enforcement official investigating criminal conduct; and (iii) in emergency circumstances to report a crime, the location of the crime or victims, or the identity, description or location of the person who committed the crime.

4. Organ Tissue and Donation Requests

We may use or disclose your PHI to organ procurement organizations.

5. Medical Examination/Funerals

We may use or disclose your PHI with a coroner, medical examiner, or funeral director, if you die.

6. Workers Compensation

We may use or disclose your PHI to the extent authorized by, and to the extent necessary to comply with, laws relating to workers compensation or other similar programs established by law.

7. Lawsuits and Disputes

We may disclose PHI in response to a court or administrative order. We may also disclose PHI in response to a civil subpoena, discovery request, or other lawful process under the law. Parties using these legal procedures to get PHI may have an obligation to tell you about the request or to obtain an order protecting the information requested.

8. Military and Veterans

If you are a member of the armed forces, we may release PHI as required by military command authorities.

9. As Required by Laws

We will disclose PHI when required to do so by federal, state, or local law.

10. Business Associates

We may disclose PHI to business associates who provide services to or on behalf of us. Our business associates have the same obligation to keep PHI confidential as we do. We must require our business associates to ensure that PHI is protected from unauthorized use or disclosure.

Once health information about you has been disclosed pursuant to your authorization, HIPAA protections may no longer apply to the disclosed health information, and that information may be re-disclosed by the recipient without your or our knowledge or authorization.


1. Communication with Family

Under most circumstances, you have the right and choice to identify if or to whom you would like us to provide your PHI (i.e., family, close friends, significant others).

2. Fundraising

Although we may contact you for fundraising efforts, you have the right and choice to tell us not to contact you again.

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.


Except as identified in the Notice or otherwise permitted or required by HIPAA, Liberator Medical will not use or disclose your PHI without a valid authorization. You may revoke an authorization at any time, provided that (i) the revocation is in writing and (ii) Liberator Medical has not taken any action based on your authorization. Liberator cannot retract any PHI disclosed pursuant to your authorization

1. Marketing4

Unless you give us separate written authorization, we will not use or disclose your PHI for marketing.

2. Sale of PHI

Unless you give us separate written authorization, we will not sell your PHI.

4 “Marketing” does not include, among other things, communications related to your treatment or to a product or service we offer.

3. Psychotherapy Notes

Unless you give us separate written authorization, we will not use or disclose any of your PHI related to psychotherapy notes.


If you believe your privacy rights have been violated, you can file a complaint with our Privacy Officer or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint. You may contact:

Liberator Medical Supply Inc.
Attn: Timothy M. Moore, Privacy Officer
2979 SE Gran Park Way
Stuart, FL 34997
(772) 287-2414

General Privacy Policies

Liberator Medical Supply has created this statement in order to demonstrate our firm commitment to privacy.

Your Personal Information

We at Liberator Medical Supply recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our site to provide you with a superior shopping experience. When you order, we will ask you to set up an account, which includes your name, e-mail address, mailing address, as well as certain other information that may be required to expedite your orders. In addition, we ask that you indicate whether you would like to receive e-mail from Liberator Medical Supply keeping you informed of new products or features. If you would like to review or revise the information we have in your account, you may access such information by clicking on the "My Liberator" link on any screen.

We protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party, unless you have authorized us to or we are legally required to do so. From time to time, we may enter into an agreement with other companies to send promotional e-mails on our behalf to such company's customers. If we do, we may provide a list of our customer's e-mail addresses to the other company so that you, as an existing Liberator Medical Supply customer, will not receive repetitive promotional materials. Other than e-mail addresses, no information will be shared with the other company. Such companies will be prohibited from using the e-mail list for any other purpose and will be bound to the terms of our privacy policy with respect to the e-mail list. We may share non-personal, summary, or aggregate customer data with partners and other third parties.


When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to Liberator Medical Supply. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".


To enhance your experience at Liberator Medical Supply, we use a feature on your Internet browser called a cookie. Cookies are small files that your Web browser places on your computer hard drive. We use cookies to let us know that you are a prior customer, if you found us through a particular site or advertisement, and to understand anonymous audience behavior and interest on site. We also use cookies to retrieve certain information previously provided by you to Liberator Medical Supply, so that you do not need to re-enter this information every time you shop at the site. Cookies are not used to access information entered on the secure server. This information can only be accessed when you enter your name and password, and only by Liberator Medical Supply.

Your Consent

By using our Web site, you consent to the collection and use of this information by Liberator Medical Supply. If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

By submitting your personal information, I agree that Liberator Medical Supply can contact me at the given email and/or telephone number, which may be dialed manually or through automatic means

Wireless Data Consumption

If Liberator Medical is provided a wireless data device address or phone number, you agree to receive messages at such address unless and until you notify us you choose not to receive these email's, phone calls, text messages or SMS messages. Should you provide Liberator Medical with a wireless device medium for communication, you understand that all standard wireless carrier rates will apply and that you are authorizing all applicable charges that may occur due to consuming data from Liberator Medical on your wireless device.

Your Comments

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to send us an e-mail to Customer_Service@liberatormedical.com or call us at 1-800-323-0914.

If we have you on our contact list and you would like to be removed please email us at Opt-Out@liberatormedical.com with REMOVE in the subject line and we will remove you from our contact database.

Liberator Medical Overview

Liberator Medical Supply, Inc. has been Bringing Better Healthcare Home to You since 1999. We are a national direct-to-consumer provider of sterile intermittent catheters and urological supplies, ostomy supplies, diabetes testing supplies as well as mastectomy bras and breast prostheses.

Liberator Medical received Provider Accreditation from The Joint Commission, a national accreditation organization authorized by the federal government's centers for Medicare and Medicaid Services, and holds an A+ rating with the Better Business Bureau.

Liberator Medical is owned by C. R. Bard, Inc., an S&P 500 company, publicly-traded under NYSE:BCR, headquartered in Murray Hill, NJ. For more than 100 years, Bard® has been a multinational developer and manufacturer of innovative, life-enhancing medical technologies in the fields of urology, vascular, oncology and surgical specialties.


Liberator Medical's Commitment to Customer Care & Service Excellence


  • Access to one of the largest, most complete “on hand” inventories in the U.S.
  • FREE* samples of innovative products from the leading manufacturers so you can be certain you’re using the best products for you and your lifestyle
  • We will never substitute the products you ordered without your consent

Free Service & Support

  • Access to Product Specialists to help you get the best products for your individual needs
  • Customer Support - 24/7 access to the most up-to-date product news and information
  • Online chat with Product Specialists - A fast and discreet way to discuss sensitive issues
  • Access to Physicians - We’ll help you locate a physician if you need to renew your prescription

Insurance & Billing

  • Access to Insurance Specialists - Now you have an ally to help you to maximize your benefits
  • 3-way calls with a Liberator Medical Insurance Specialist, you and your insurer to help you get a full understanding of your insurance coverage
  • We handle all insurance paperwork and billing for you, taking the complexity off your hands
  • We’re in-network with over 3,000 insurance plans, and we're adding additional plans every day

Free** Shipping & Delivery

  • Free** Shipping - Delivered discreetly right to your home or alternate location
  • Advanced Automated Shipping Process - Providing faster and more accurate order delivery
  • Auto-Ship for most Private Insurance Customers

** Free shipping on all Medicare, Medicaid and Private Insurance orders.


  • Free Re-Order Reminders - Never worry about running out of your medical supplies again
  • 14-Day Supply Packs - This package contains 14 days of supplies. When opening this package last, call us to help ensure you’ll get your next order on time

Meet Our Community

Liberator Medical is proud to share inspirational stories from the Bard Care community.


The Bard Care Community comes from all walks and wheels of life. Some of them have chosen to share their unique points of view as they go out and do the things they love to do.